Shipping policy

At I Love Wallpaper L, we are committed to providing a simple, reliable, and convenient shopping experience for all customers.

We carefully prepare and package every order to ensure that your wallpaper, wall decoration products, paint supplies, and tools arrive safely and in excellent condition.

This Shipping Policy explains our shipping process, delivery times, order handling procedures, and important shipping information.

1. Free Shipping on All Orders

At I Love Wallpaper L, we are pleased to provide:

Free Shipping on All Orders

Customers do not need to meet any minimum purchase requirement to receive free shipping.

All eligible orders placed through our website will be shipped at no additional delivery cost.

Our goal is to make purchasing wallpaper and home improvement products simple, affordable, and convenient.

2. Order Processing Time

After your order is successfully placed, our team will begin preparing your products for shipment.

Order processing usually takes:

1–3 Business Days

During the processing period, we will:

  • Verify order information
  • Confirm payment details
  • Prepare your products
  • Complete quality checks
  • Carefully package your items

Orders are processed during normal business days.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, including holidays, promotions, or seasonal sales events, processing times may take slightly longer.

3. Delivery Time

After your order has been processed and shipped, estimated delivery times are:

7–15 Business Days

Delivery times may vary depending on:

  • Shipping destination
  • Local delivery services
  • Weather conditions
  • Customs procedures
  • Carrier delays
  • Seasonal demand

Please note that delivery times are estimates and are not guaranteed delivery dates.

4. Shipping Confirmation and Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email.

The shipping confirmation may include:

  • Order number
  • Shipping confirmation
  • Tracking information (when available)

Please allow some time for tracking information to become active after shipment.

If you do not receive a shipping confirmation email, please check your spam, junk, or promotional email folders before contacting us.

5. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

  • Full name
  • Shipping address
  • Apartment or unit number
  • City
  • Postal code
  • Contact information

I Love Wallpaper L is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

6. Order Changes and Cancellations

If you need to update your shipping information or cancel an order, please contact us as soon as possible.

Cancellation or modification requests must be submitted within:

24 Hours After Order Placement

Once an order has entered processing, packaging, or shipping, we may not be able to make changes or cancel the order.

If your order has already been shipped, please follow our Refund & Return Policy after receiving your package.

7. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, unexpected delays may occur.

Possible causes of delays include:

  • Severe weather
  • Transportation interruptions
  • Customs inspections
  • Public holidays
  • Shipping carrier delays
  • Incorrect delivery information
  • High-volume order periods

I Love Wallpaper L is not responsible for delays caused by circumstances beyond our reasonable control.

However, our customer service team will assist customers in resolving delivery concerns whenever possible.

8. Customs, Duties, and Taxes

Depending on your delivery location, your order may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • Clearance charges

Any customs duties, taxes, or additional fees required by local authorities are the responsibility of the customer.

I Love Wallpaper L does not control customs procedures and cannot guarantee that additional charges will not apply.

9. Wallpaper Shipping Information

Because wallpaper products are delicate and require careful handling, we take extra precautions during packaging.

Before shipment, we ensure that:

  • Wallpaper rolls are securely packaged.
  • Products are protected during transportation.
  • Orders are checked for accuracy.

Customers should inspect wallpaper products immediately after delivery.

Before installation, customers should confirm:

  • Product quantity
  • Pattern and color
  • Product condition
  • Measurements

Once wallpaper has been cut, installed, or modified, return eligibility may be affected according to our Refund & Return Policy.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within:

7 Days After Delivery

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we may provide:

  • Replacement products
  • Replacement parts
  • Store credit
  • Refund assistance

We will work with you to find the best possible solution.

11. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check your delivery location.
  • Check with household members or neighbors.
  • Contact your local shipping carrier.
  • Confirm your shipping information.

I Love Wallpaper L is not responsible for packages that are confirmed as delivered by the shipping carrier but are later lost, stolen, or misplaced.

We will provide reasonable assistance to help resolve delivery issues.

12. Multiple Product Orders

For orders containing multiple products, items may occasionally be shipped separately.

This may occur due to:

  • Product availability
  • Warehouse processing
  • Packaging requirements
  • Shipping efficiency

If your order is shipped in multiple packages, you may receive separate shipping confirmation emails.

13. Address Changes After Shipment

Once an order has been shipped, we are unable to change the delivery address.

Customers are responsible for ensuring that the shipping address provided at checkout is correct.

If a package cannot be delivered due to an incorrect address, additional shipping costs may apply.

14. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team.

I Love Wallpaper L

Website:
https://ilovewallpaperl.shop

Email:
info@ilovewallpaperl.shop

Address:

94 ALBERT SQUARE
LONDON
E15 1HH
United Kingdom